In addition to basic medical care and support, Fosun Health offers various value-added services tailored to the specific needs of international patients—covering language communication, medical procedures, privacy, cultural habits, and daily living arrangements—to ensure convenient and seamless support throughout their treatment.
End-to-End Dedicated Assistance and Translation
International patients may encounter language barriers and differences in medical procedures while seeking care in China. Based on individual needs, we can arrange dedicated staff to assist with explaining medical procedures, scheduling examinations and treatments, guiding patients through the hospital, and providing language support.
Designated Surgeon
If a patient has a specific request for a surgeon, they may submit a request to the International Patient Services Team in advance.
Arrangements will be coordinated based on the patient's medical condition, the surgeon's schedule, and the hospital's actual operational planning.
Dedicated Service Communication Group
Depending on service arrangements, a dedicated communication group may be established during the patient's treatment to facilitate timely communication among the patient, their family, and relevant staff regarding examinations, treatment, hospitalization, and other medical matters.
This dedicated communication channel helps patients gain a clearer understanding of upcoming medical arrangements.
Priority Examinations and Results Retrieval
The International Patient Services Team can assist in coordinating examination processes and facilitate the retrieval of test results, based on the patient's treatment plan and the hospital's schedule.
Specific examination times and arrangements are subject to the hospital's actual medical procedures.
Dedicated Waiting and Consultation Areas
Depending on hospital facilities, dedicated waiting areas, consultation rooms, and counseling areas may be provided for international patients, offering a more convenient environment for medical care and communication for patients and their families.
Support for Religious and Cultural Needs
To accommodate the cultural and religious needs of patients from diverse regions, prayer rooms are available in select outpatient and inpatient areas for patients and their families.
Parking Services
Depending on hospital services, VIP parking spaces may be provided to eligible patients on the day of their medical appointment.
Basic International Patient Services
In addition to the value-added services mentioned above, international patients may also receive basic support—subject to specific circumstances—such as medical invitation letters, assistance with hotel and flight bookings, airport transfers, nursing care, medical services, and various payment options.
