From the initial consultation to post-treatment follow-up, the Fosun Health International Patient Services team provides comprehensive support to overseas patients throughout their medical journey. Patients can submit medical records, arrange remote expert consultations, and discuss treatment plans with physicians before going to China. Assistance is also available for visas, travel itineraries, airport transfers, hospitalization, and follow-up care based on individual needs.
1. Consultation Appointment
No matter which country or region you are in, you can contact the Fosun Health medical consultant team by telephone, WhatsApp, online appointment, or email. Our staff will arrange a consultation based on your needs and guide you in preparing the materials required for the subsequent medical assessment.
We recommend preparing your past medical records, pathology reports, imaging studies, laboratory results, and previous treatment history in advance so that the medical team can gain a comprehensive understanding of your condition.
2. Remote Expert Consultation
To gain further insight into potential treatment paths, you can submit previous reports and relevant medical data to schedule a remote expert consultation. Medical experts will review the available information and discuss your current condition, helping you understand the next steps regarding examinations, treatment, and arrangements for traveling to China for care.
For patients with limited mobility, the local international service team can provide appropriate assistance based on specific circumstances.
3. Personalized Treatment Planning
After fully understanding the patient's condition, the expert team will conduct a comprehensive assessment—considering test results, physical health, and treatment history—to formulate a personalized treatment plan.
The treatment plan typically outlines recommended therapies, expected goals, the treatment schedule, and a follow-up health management plan, ensuring patients have a clear understanding of the overall care strategy before treatment begins.
4. Visa and Travel Arrangements
Patients can schedule their visit based on the medical team's recommendations.The International Patient Services team can assist with appointments and provide medical invitation letters and travel support for your trip to China.
Before departure, patients are advised to make necessary preparations regarding internet access, communication, payment methods, transportation, and translation tools.
Network
Patients can open international roaming in advance or purchase a local SIM card upon arrival in China.
If patients using international roaming, it is recommended to contact your mobile carrier in your home country or region beforehand to confirm data service availability in mainland China and to check roaming rates.
If you want purchasing a local Chinese SIM card, you can do so at airports or at the service outlets of carriers such as China Mobile, China Unicom, or China Telecom; Passport is usually required for the purchase. Specific prices and plans depend on the actual point of sale.
Patients are advised to install WeChat before departure, and register using their own mobile phone number.
WeChat can be used for daily communication and certain payment scenarios. According to the brochure, you can add a VISA, Mastercard, or JCB bank card registered in your name to WeChat and complete identity verification as required by the system.
Patients can also install the international version of Alipay in advance, and following the app's instructions, link your overseas bank card and upload identity documents such as a passport.
Specific payment functions, limits, and usage rules are subject to Alipay's actual policies.
Cash
If you do not plan to use electronic payment methods, it is recommended to prepare a reasonable amount of CNY cash for situations where cash payment is required.
Didi can be used for ride-hailing in China.The English version of the app supports payment methods such as WeChat Pay and Alipay, and allows you to view route information during the ride.
Google Translate
Patients can install Google Translate in advance for text or voice translation. After downloading and installing the relevant language packs, some offline translation features can also be used.
It is recommended to download and set up all frequently used apps before departure to minimize inconvenience caused by differences in the network environment upon arrival in China.
5. Airport Transfer and Arrival Services
Airport transfer services can be arranged in advance based on the patient's flight details and medical schedule.
Patients are required to provide their flight number, arrival time, details of accompanying persons, and any other special requirements in advance. Based on these arrangements, the service team can coordinate drivers, medical personnel, and interpreters to ensure a smooth transfer from the airport to the hospital upon arrival in China.
6. Hospital Admission and Treatment
Upon arrival at the hospital, the medical team will conduct a further assessment based on the patient's current physical condition and test results, and finalize the subsequent treatment plan.
During the hospital stay, the International Patient Services Team provides assistance with room arrangements, multilingual communication, coordination of medical procedures, and support for daily living and medical needs.
7. Completion of Treatment and Follow-up
After treatment concludes, the service team continues to monitor the patient's recovery and assists with return travel arrangements, medical documentation, insurance paperwork, and remote medical consultations after the patient returns home.
After the patient returns home, the international service team conducts health follow-ups based on treatment and recovery progress and assists with any subsequent medical issues.
8. Follow-up Appointment Scheduling
Patients who have received treatment at a Fosun Health hospital and require a follow-up appointment can contact the International Patient Services Team in advance to schedule an appointment.
The team assists in confirming the follow-up appointment time based on expert recommendations and provides support regarding visas, flight tickets, travel arrangements to China, airport transfers, and medical procedures as needed.
